Help Centre
Frequently Asked Questions
Everything you need to know about booking, pricing, certificates and our engineers. Can’t find your answer? Our team is happy to help.
19 questions found
Booking & Appointments
Choose a service, enter your postcode and property details, pick a date and arrival window, then pay securely online. The whole booking takes about two minutes and you’ll get a confirmation email straight away.
Yes, free rescheduling is available up to 24 hours prior to your scheduled engineer visit. You can change the date from your order page or by contacting our team.
You can choose Morning (08:00 - 12:00), Afternoon (12:00 - 16:00) or Evening (16:00 - 18:00). Your engineer will arrive within the window you pick.
Someone aged 18 or over needs to give the engineer access. When you book you can tell us whether that’s you, a tenant, a managing agent or someone else.
Yes. On the urgency step you can choose a faster turnaround for a small surcharge, subject to engineer availability in your area.
Pricing & Payment
Yes. All prices are fixed with zero hidden charges and no call-out fees. You’ll see the full price, including any urgency surcharge, before you pay.
You pay online when you book. Card payments are processed securely by Stripe, and we never see or store your full card details.
Nothing is charged and your booking details are kept for the session. You can try again or use a different card from the payment page.
Please contact our team as early as possible if you need to cancel. Our support team will explain the options for your booking.
Certificates & Compliance
Most digital safety certificates are compiled and emailed to you within 24 hours of inspection completion.
Under the Gas Safety (Installation and Use) Regulations 1998, landlords are legally required to get a Gas Safety Certificate (CP12) every 12 months.
Your engineer will explain what needs fixing and why. Your report lists every issue found so you can arrange the work and book a follow-up visit.
Yes. Certificates from bookings made with us are available from your account, or our team can resend them by email.
Engineers & Coverage
Every gas engineer on our platform is Gas Safe registered, and all electrical inspections (EICR) are performed by fully licensed, accredited inspectors.
We cover 98% of the UK, including London, Manchester, Birmingham, Leeds and Glasgow. Enter your postcode on the booking page to check your area instantly.
Yes. Up to £5M public liability insurance covers every project and booking.
Account & Support
An account lets you track your orders, reschedule and download certificates in one place. You can create one in under a minute.
Use “Forgot Password?” on the login page. We’ll email you a code so you can set a new password.
Call us on 020 7946 0192, email support@certifyuk.co.uk, or use the contact form. We’re available Monday to Friday, 8:00 AM - 6:00 PM.